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Posted Feb, 20 2012
Customer service skills are an absolute requirement working at Glassical Designs. We pride ourselves on treating people the way we would like to be treated. Respect, understanding, knowledge and compassion are all important factors in our customer service process.
If you are in need of assistance with possible ideas for crystal or glass awards and are having trouble deciding on exactly what you want, it is our pleasure to compile options and send them over to you. There are many days when the majority of my time is spent simply helping customers decide on an award style
Posted Feb, 20 2012
Since I came to Glassical Designs in 2011 I have learned the true meaning of customer service. These days many businesses see genuine customer service as a luxury they cannot afford, but that is not at all the case with Glassical Designs. One specific instance I remember was back in November I got a call from a woman who sounded a bit frantic. She had a huge company event coming up in a week and half and one of the many things she was responsible for was ordering awards for the event. Now being that it was the first time her company had ever held an event such as this she really needed t
Posted Feb, 08 2012
Just got out of a production meeting and the feedback I got from our engravers regarding the new film we're using was terrific. Our new film resist allows us to achieve much greater detail and an even deeper depth while maintaining the quality of the image. That, coupled with the film positives produced from our new high performance printer is allowing Glassical Designs to produce the best awards we've ever made. While we've always had extremely high standards, this new equipment really impresses and has raised the bar for great looking awards even higher.
Posted Feb, 08 2012
Over the years we have had the privilege of working with many quality employees. I must say that the staff we have now is by far the best group of employees in all the 27 years I have owned the company. In 2011 my husband and I had to take a 3 month break to tend to our teenager facing a major surgery. Our employees handled everything for us and we came back to a better business then when we left. Talk about taking ownership! Glassical Designs actually grew during that time period which is a testimony to their dedication and loyalty. While we pride our
Posted Feb, 07 2012
Posted Oct, 14 2011
Posted Jul, 15 2011
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What our customers are saying!
I just wanted to say that the tombstones turned out beautiful! Thank you and all the others for such great service and patience! We will be ordering more, soon!
Sincerely,
MAYO CLINIC